Hi dear, i just got back from development skill training held by my company where I worked. The training was super fun, like u enjoyed every second spent and back home with the high level commitment and positive energy. But one of the takeaway I got from the training was this iceberg mountain term during communication skill session. I ve heard about the term so many times but had no idea what it meant. Its familiar as fenomena gunung es in Indonesian.
So, what is actually the iceberg mountain is? What is the relation with the communication skill?
Well iceberg is literally a large piece of freshwater ice that has broken off a glacier or an ice shelf and is floating freely in open water.[1][2] It may subsequently become frozen into pack ice (one form of sea ice). It is derived from A partial loan translation from Dutchijsberg, literally meaning ice mountain,[3] cognate toDanish isbjerg, German Eisberg, Low Saxon Iesbarg andSwedish isberg.
If you google the images of the iceberg, most of them shows that the surface is much less smaller than whats beneath the water. Thats true. Because the one tenth volume of iceberg is above the water. The shape of the underwater portion can be difficult to judge by looking at the portion above the surface. This has led to the expression "tip of the iceberg", for a problem or difficulty that is only a small manifestation of a larger problem.(Source: wikipedia).
The phylosophy of iceberg could be applied into various cases. For example is talent. You just see or realize 10 percent of your potential (remember one tenth portion of iceberg volume which is visible to eyes) and that means you probably never realize or optimalize your 90 percent of your whole talent.
In communication, we might encounter the problem but as far as we could see. And we begin to put assumption and address with incorrect or less effective strategy. Then the seen is the tip of iceberg. How about the unseen? It may happen that the unseen is 90 percent cause of problem.
In communication, we might encounter the problem but as far as we could see. And we begin to put assumption and address with incorrect or less effective strategy. Then the seen is the tip of iceberg. How about the unseen? It may happen that the unseen is 90 percent cause of problem.
If we carefully analyse deeply and probing information from various sources, we may attract quite number of possibilities of the root cause. Perhaps that would be quite shocking, because you never guess it before. It is hidden or worse.., its invisible. My trainer told us that we need to see that invisibility to tailor the problem with right stategy. Then how to see the invisible? I havent got clear info about that. But maybe with the total practice to consumer (means you communicate not only to customer but also to the friends, collegue, and the near person of that customer) and develop the personal approachment to them also. We may get some invisible info and dig out the undiscovered thing.
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